Meet Our Customer Success Team
Customer support has become a rare commodity. Many businesses now outsource to offshore call centres, leaving customers surprised to find that their relationship with a new provider ended with their purchase.
At Farm Focus, we see things differently. We’re New Zealand-owned and our Customer Success Team is an important part of our client-centric approach to business.
If you call us, you’ll speak to one of our friendly team members. These people all know farming because most of them are farmers themselves or have a farming background. They understand what you’re trying to achieve.
The team also understand that customers communicate and learn in a variety of ways. They’re available through online chat and run regular webinars. Farm Focus also holds seminars and workshops around the country for customers who learn better as part of a group.
You’re welcome to call us any time during the following hours, New Zealand time (excluding public holidays):
- Monday to Thursday: 8.45am – 6.00pm
- Friday: 8.45am – 5.00pm
We welcome contact from customers through Live Chat. Log into Farm Focus. At the bottom left corner, click on to send us a message.
You can also email us at firstname.lastname@example.org. Or call us on 0800 888 080 in New Zealand or 1800 351 781 in Australia.