Join the Farm Focus team
If you’re interested in joining the team here at Farm Focus, we’d love to hear from you. Our current vacancies are listed below.
Client Service Specialist – permanent and contractor roles
A bit about us
Farm Focus is the leading provider of farm management software in New Zealand. We are a 100% kiwi owned agribusiness company with over 40 years’ experience in the development of software for the rural sector. With more than 10,000 farmers and businesses throughout New Zealand and Australia using our software, our role is to help them to measure and manage their business performance and make better decisions for their future. The recent release of our next generation solution almost completes our evolution to a fully cloud based SaaS business. But there is still plenty to do and we would love you to come and join us on the journey. We aim to keep our customers at the heart of everything we do and are looking for a Client Services Specialist to join us on our mission. If that’s you, read on!
Based in our Masterton office, the Client Services Specialist is a pivotal part of our business and provides exceptional service to our customers. Every day, you will be building strong relationships with our customers and assisting them with queries in a timely way. You will also be the one to share information with customers about new products and services that may help them with their farming or agricultural business. Day to day this role will:
- Engage with customers over the phone, email and chat to resolve issues and problem solve
- Escalate issues when appropriate
- Share customer feedback with the business to assist with product or process improvements
- Keep up to date with our product, including any new features or upcoming releases
- Share knowledge with the wider Client Services Team and contribute to our collaborative culture
You will be a natural when it comes to engaging with a variety of people and have a customer-centric approach to your work. While it is desirable that you come from a farming or accounting background, it is not essential, however it is critical that you can connect with our customers quickly! Along with your ability to be a self-starter who is motivated and passionate towards providing exceptional customer service, you will also have:
- Proven experience on a Help Desk
- Excellent communication skills, both written and verbal
- An ability to pick up new technologies and technical concepts quickly; it would be great if you have used our product yourself!
- An analytical approach towards problem solving
- A highly organised and proactive approach to your work
- Proven ability to work in an agile and fast paced environment
- A drive towards promoting our product in a positive way
We are looking for one permanent, full-time person to join the team, but we are equally happy to discuss options around part time or fixed term arrangements. We can also consider remote working for the right candidate! Our Client Services Team are a busy Help Desk and will need someone who can hit the ground running. If you think you have what it takes, then what are you waiting for? We are reviewing applications as we go, so apply now! You must have the right to live and work in this location to apply for this job.
Digital Marketing Superstar
Farm Focus is the number one provider of time-saving financial management software for farmers in New Zealand. Farm Focus provides the big picture view of farm performance and profitability for farmers. We have been proudly supporting Farmers for over 40 years.
Farm Focus has recently launched a new innovative product into the market, using the latest in machine learning technology. This has caused a spike in our rapidly expanding farmer database.
With this new extra growth, we are searching for a Digital Marketing Superstar to join the Marketing Team.
This is a full-time permanent role based in our Masterton office, in the beautiful Wairarapa.
We are looking for someone with a sharp mind to review all of our social platforms and identify what we could be doing better. We will need you to recommend a plan to make it all happen. You’ll be success-driven and take great delight in seeing these platforms grow, while being agile enough to make improvements.
You’ll be a natural networker and have no problem engaging with key community groups online. As well as established key community groups, you’ll continuously have your ear to the ground discovering new influencers to engage with.
You’ll revel in Google Analytics and SEO, understand it, enjoy optimising it and want to own this piece of work and make it your own.
The Farm Focus Marketing Team develop and deliver marketing campaigns throughout the year, and you’ll be heavily involved in recommending and managing the digital component of each campaign. At Farm Focus we welcome creativity, different ideas and trying new things – so you’ll be more than comfortable being courageous and suggesting anything out of the box!
As well as being a creative person, you’ll also have experience in providing regular reporting, tracking of campaign performance, KPI’s, analytics to the Marketing Manager.
You’ll be a naturally inquisitive person, keeping an eye on emerging trends within our industry, on best practice social media, and other businesses digital campaign ideas.
Does this sound like a role that you would be excited to jump into and call your own? If you can tick yes to these next skills, then we’d be excited to talk to you too!
- Excellent understanding Facebook, YouTube, Instagram, LinkedIn
- Excellent understanding of best practice engagement across all these platforms
- Excellent understanding of Microsoft office and Canva
- Budget management experience
- Strong written and oral communications skills
- Excellent attention to detail
It will be a bonus if you understand farming, and love to support our farmers as much as we do!
To apply, please email your CV and cover letter to firstname.lastname@example.org