Farm Focus Australia Pty Ltd engages Wych as a third-party CDR provider for Australian-based Farm Focus customers in order to provide automated bank feeds to their Farm Focus subscription. Farm Focus provides a personal finance management service that, with your consent, can access your personal banking information securely via the governments’ Open Banking initiative. The rules for Open Banking are defined by the Consumer Data Right (CDR) which aims to provide greater choice and control for Australians over how their data is used and disclosed.
In order to access customer banking data, a person must be identifiable, or ‘reasonably identifiable’ and the data requested from the bank accounts nominated relates to them and is appropriate for that person's use. This includes banking data from a joint account.
Farm Focus adopts a data minimisation approach and only collects information which is necessary to provide its personal finance management service.
There are no fees for accessing your personal banking data and Farm Focus does not accept consumer requests to access any additional data such as voluntary product or consumer data that the bank may have but not obligated to supply under the CDR rules.
All data collected, with a person’s consent, is used in providing Farm Focus services via an app. In this context, data which Farm Focus will access for the duration of the consent is:
This will occur several times a day in order to supply the most up to date notifications required for the Farm Focus services to be useful as a finance management tool (for which it is intended).
A consent receipt is provided at the time of providing consent. Both the consent provided, in terms of its scope and duration, and a summary of data retrieved from the nominated bank account are provided in a dashboard available from the app. Farm Focus customers will be able to change the consent provided or communicate any changes via this dashboard.
Account information and transaction details are collected by Farm Focus so we can support users with their financial goals. This information is used to provide users with insights about where their money is going, and tools to manage their money more effectively.
To provide a positive consumer experience and ensure consumer control over their data, Farm Focus does not provide information to third parties to engage in direct marketing. We may send information to customers from time to time relating to products and services that can assist with their use of the Farm Focus products.
Farm Focus does not disclose or use your personal data (including banking data) for commercial purposes.
Farm Focus does not disclose your personal banking data to any non-accredited or accredited persons, be they in Australia or overseas.
Farm Focus does not provide CDR data to any outsourced providers. Farm Focus develops and maintains its own software for use with banking data collected under the CDR Rules.
A user can request correction of their data through the contact us channels listed below.
Sufficient details must be provided in order to assess and correct the data that is incorrect. If notified by phone or email, Farm Focus will update the consumer dashboard, as soon as practical, with the request and later with the notification of the corrective action if applicable.
Once assessed, notice is given over email and the consumer’s dashboard. The notice sets out what Farm Focus did in response to the request, any corrective action or comments, and the complaint mechanism available to the consumer if they are not satisfied.
You can contact us by email at any time via support@farmfocus.com.au, or through the website (www.farmfocus.com.au/contact-us-form). Once we have received your email, we will respond as soon as is practical.
If you believe that there has been a breach of the CDR rules by Farm Focus or wish to request a correction, deletion or apology, please submit your CDR consumer data complaint via email to support@farmfocus.com.au.
A CDR complaint can be made at any time. Once your complaint is received, Farm Focus will acknowledge receipt of the complaint within one (1) business day of being received.
Farm Focus will investigate your complaint and attempt to provide you with a written response to resolve the complaint, within thirty (30) calendar days of receipt of your complaint.
If your complaint remains unresolved after thirty (30) calendar days, you will be advised in writing that additional time is required to complete the investigation and to provide a response.
Online: www.oaic.gov.au/privacy
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Mail: The Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
Mail: Australia Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001, Australia
The CDR data we hold about you is accessible to you via the Farm Focus app and your CDR Dashboard. If you would like to access your data in a different format for the purpose of a CDR data correction, please contact us and we will provide the CDR data in another format where it is possible to do so. A user can request correction of their data through the contact us channels listed below.
Sufficient details must be provided to assess the issue and make corrections. Once assessed, notice is given over email that states what Farm Focus did in response to the request, any corrective action or comments, and the ability to make a complaint if not satisfied.
Farm Focus does not make a consumer’s data banking data accessible or visible to outside organisations. Farm Focus employs stringent up to date information security practices.
In the event of a data breach e.g. someone gaining unauthorised access which results in loss of CDR data, we would notify a CDR consumer as soon as practical in order for the consumer to take appropriate action if required.
Notifications will be provided either at the time of the event when you are present, via email or in-app notification and the consent dashboard will update with information about when your data was last accessed.
When you stop sharing data with Farm Focus, then we will stop collecting data from this account. We can also delete any data we previously received from this account if requested.
Without this data, the Farm Focus app will be limited its ability to help you code transactions and budget.
You can stop sharing data with us at any time by going to your data sharing dashboard within the app or by writing to us at support@farmfocus.com.au.
At your request we can delete all banking data collected under a user’s consent, along with any derived data, within two (2) business days.
This policy is available on our website (www.farmfocus.com.au).
A hardcopy of this policy can be obtained by emailing support@farmfocus.com.au.
Last updated: November 2025
