Who are they? Please do your homework first, we know they have been with us for x amount of years, they do not have debtors, use the wage book or have enterprises. They don’t have more than databases, so why have they not switched?
The questions below are for your reference only, if you can get all of these answered, without sounding like you are ticking off questions, then fabulous, if not don’t panic. The objective is to find out why they have not switched. If you can switch them, then even better!