Product Education Specialist

Product Education Specialist (hours negotiable)

The Product Education Specialist will serve as an educationalist for Farm Focus by managing our educational and training resources for both our internal and external stakeholders. This will include written, visual, and aural content. You will keep up to date with new features and releases, working closely with our innovation team and then successfully translate technical notes into customer friendly guides. Your responsibilities will include:

Product Education:

  • Maintain our Farm Focus Help Centre which is designed for specific audiences. This includes our clients, professionals (Rural Managers, consultants, accountants) and university students.
  • Involvement in our releases to understand the product features and how this impacts product education, and update both internally and externally accordingly.
  • Craft our intercom content, Bot autoreplies and pre-written response to educate our specific audiences.
  • The Day-to-day management of Farm Focus feedback tool i.e., Canny.
  • Technically communicate with professionals at seminars, workshops, roadshows, and events.
  • Work with internal stakeholders and customers to prioritise product education needs.
  • Work closely with our Client Services team to measure the performance of the help content.

Training:

  • Create and maintain content for internal and external education and training.
  • Prepare education materials for 3rd parties to deliver.
  • Update our demo data.
  • Manage our webinars, seminars, and training sessions for customer support by scheduling sessions and updating the content (scripts) in line with new features.

About us

Award winning Farm Focus is the leading provider of farm financial and management software in New Zealand. We are a 100% kiwi owned agribusiness company with over 40 years’ experience in the development of software for the rural sector. With more than 10,000 farmers and businesses throughout New Zealand and Australia using our software, our role is to help them to measure and manage their business performance and make better decisions for their future.
We are based in Masterton in a modern office space where you will be working with the latest technology. We support flexible working, where you will have the option to work from home for two days of the week if this suits you. This role could also be part-time, we are open to negotiation. We have onsite car parking, plus all that the beautiful Wairarapa has to offer on your doorstep.

About you

We are looking for someone who has an excellent understanding of our product or has the technical aptitude to quickly grasp our product knowledge with the skills to keep up to date with change. You will be a strong communicator, with exceptional written skills and you will be able to present information effectively to groups. You will also be current with best learning practices.

You will also have the following:

  • Continuous Improvement on education content.
  • Experience educating others about technology.
  • Be agile by adapting to changing business needs.
  • Be highly organised, self-motivated with focus on efficiency.
  • Effectively works in a collaborative way and can build strong relationships.
  • Strong analytical skills and an excellent level of attention to detail.
  • Demonstrates judgement about what is relevant and appropriate for our organisations interest.
  • Experience and/or an understanding of the farming industry.
  • Be able to travel within NZ as required.

We are reviewing applications as we go, so if you think you have what it takes apply today! Apply with your CV and covering letter outlining your experience and why you would be a great addition to our team. If you would like to find out more about the role, please email Mai Griffiths, HR Advisor Farm Focus, at careers@farmfocus.co.nz