Client Services Specialist

Client Services Specialist

Based in our Masterton office, the Client Services Specialist is a pivotal part of our business and provides exceptional service to our customers. Every day, you will be building strong relationships with our customers and assisting them with queries in a timely way. You will also be the one to share information with customers about new products and services that may help them with their farming or agricultural business.

Day to day you will:

  • Engage with customers over the phone, email and chat to resolve issues and problem solve.
  • Escalate issues when appropriate.
  • Share customer feedback with the business to assist with product or process improvements.
  • Keep up to date with our product, including any new features or upcoming releases.
  • Share knowledge with the wider Client Services Team and contribute to our collaborative culture.

We have both full-time and part-time opportunities available. The full-time position will be part of a shift roster – hours are between 8.30am -7pm Monday to Friday.

About you

You will be a natural when it comes to engaging with a variety of people and have a customer-centric approach to your work. We require someone from a farming background/or who has farming knowledge and can connect with our customers quickly. Along with your ability to be a self-starter, who is motivated and passionate towards providing exceptional customer service, you will also have:

  • Proven experience on a Help Desk.
  • Excellent communication skills, both written and verbal.
  • An ability to pick up new technologies and technical concepts quickly; it would be great if you have used our product yourself!
  • An analytical approach towards problem solving.
  • A highly organised and proactive approach to your work.
  • Proven ability to work in an agile and fast paced environment.
  • A drive towards promoting our product in a positive way.
  • Some accounting experience would be preferred.

Our CST are a busy Help Desk and will need someone who can hit the ground running. We are reviewing applications as we go, so if you think you have what it takes apply today! Apply with your CV and covering letter outlining your experience and why you would be a great addition to our team. Please note you must have the right to live and work in this location to apply for this role. If you would like to find out more about the role, please email Mai Griffiths, HR Advisor Farm Focus, at careers@farmfocus.co.nz